Miscommunication is a major cause of friction at work. Explore why messages lose impact and how to communicate with more clarity, confidence and presence. Focus on practical principles you can apply immediately in everyday, high‑pressure situations.

Learning outcomes:

Maintain clarity under professional pressure

Reduce miscommunication in stressful situations

Communicate confidently during high-stakes interactions

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.5

* CMP/CEU Approved: Domain J: Marketing and Communication, 0.5 credits