Are you using your communication skills strategically to solve problems and achieve goals? Learn three powerful tools to control the narrative, build influence, and debrief effectively. Discover how these techniques empower success both in the office and on the road, helping you lead conversations that shape a brighter future.

Learning outcomes:

Explore techniques to lead challenging conversations to positive outcomes

Define a strategic communication formula for influence and problem-solving

Discover a debriefing approach that builds resilience and success

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.75

* CMP/CEU Approved: Domain L: Evaluation Process, 0.75 credits