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Creator, Human Capacity Design™
Human Capacity Design LLC
Yush Sztalkoper is the founder of Human Capacity Design™, a discipline that helps leaders understand the conditions that shape why the same environment produces different experiences and outcomes for different people.
With more than 20 years of global experience in meetings, events and experience strategy, Yush has held leadership positions at Gartner, J.P. Morgan, UBS, and international event agencies, designing conferences and executive experiences across industries worldwide.
She is also the creator of See Your Audience™ (SYA), the first application of Human Capacity Design™, which helps event professionals better understand attendee experiences before making design decisions.
Yush was named a 2026 Smart Women in Meetings Innovator and a 2026 Women to Watch for her contributions to the meetings and events industry.
Today, she works with organizations, event leaders, and communities to make the invisible conditions shaping human experience visible, helping them make more informed design decisions and realize greater value from the environments they create.
Date
Identify the hidden friction points that quietly shape how people think, feel and participate at events. Explore how transitions, stimulation levels, energy dips, information load and subtle belonging cues affect what attendees can access in themselves—clarity, regulation, energy and connection.
Draw inspiration from anticipatory hospitality to reduce strain before it appears, designing environments that support human capacity rather than asking people to compensate for it.
Leave with a practical lens to help you design communication flow, breaks and movement through space that strengthen inclusion, accessibility and belonging as part of your core event infrastructure.
Learning outcomes:
Identify friction points in event environments that compress human capacity
Reframe inclusion as a structural design question rather than a compliance requirement
Apply anticipatory hospitality principles to international event planning and travel
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.75
* CMP/CEU Approved: Domain H: Event Design, 0.75 credits
* CSEP Approved
