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President
Global Diversity Alliance
Tanja Bauer‑Glück is a business and leadership coach and founder of Bauer Business Beratung in Mainz, which she has led since 2013. She supports entrepreneurs and leaders in building growth-oriented businesses rooted in clear values, leadership and diversity.
Alongside her coaching work, Tanja serves on the editorial leadership team of the professional journal Diversity in Law and Business (DivRUW) and is President of the GDA, where she advocates for diversity and future-focused corporate culture.
Before becoming self-employed, Tanja spent more than 15 years in the international tourism industry, most recently as Head of Group Sales at Air Malta plc. This experience continues to inform her strategic and practical approach.
Tanja lives and works in Mainz and brings an international perspective to her work.
Date
Identify the hidden friction points that quietly shape how people think, feel and participate at events. Explore how transitions, stimulation levels, energy dips, information load and subtle belonging cues affect what attendees can access in themselves—clarity, regulation, energy and connection.
Draw inspiration from anticipatory hospitality to reduce strain before it appears, designing environments that support human capacity rather than asking people to compensate for it.
Leave with a practical lens to help you design communication flow, breaks and movement through space that strengthen inclusion, accessibility and belonging as part of your core event infrastructure.
Learning outcomes:
Identify friction points in event environments that compress human capacity
Reframe inclusion as a structural design question rather than a compliance requirement
Apply anticipatory hospitality principles to international event planning and travel
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.75
* CMP/CEU Approved: Domain H: Event Design, 0.75 credits
* CSEP Approved
