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Founder & CEO
Lightning Bolt Consulting
Nicole Walker, GAICD, is a strategic consultant and industry leader with more than 20 years’ experience across professional conference organization, event technology and executive leadership. Former Managing Director of Arinex and co‑founder of Evenex Holdings, Nicole has led major global congresses and complex organizational transformations.
Through Lightning Bolt Consulting, she now advises organizations on strategy, innovation and leadership in a rapidly evolving events environment. Known for bringing calm clarity to complex challenges, Nicole champions the shift from operational delivery to trusted strategic advisory, where human judgment, insight and purpose remain essential alongside AI.
Date
AI is rewriting the PCO playbook. As automation absorbs operational tasks, the real question is not whether AI can run your congress, but how your expertise evolves. Examine where human judgment remains irreplaceable across the event value chain, explore the boundaries of automation, and gain practical strategies to shift from delivery executor to trusted strategic advisor in an AI‑enabled events landscape.
Learning outcomes:
Explore how AI is reshaping the professional congress organization value chain and where human expertise remains essential
Distinguish between tasks that can be automated and those that require human judgment
Apply practical strategies to reposition your role from operational delivery to strategic advisory