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Director, Customer Success
Cvent
Kris Schmidt‑Justice is Director of Enterprise Customer Success at Cvent, where she oversees venue sourcing strategy for meetings and events programs with a particular focus on Europe, the Middle East, and Asia. She has been with Cvent for more than 10 years, previously serving as a Customer Success Manager for some of the company’s largest enterprise customers, supporting global, complex event programs. Kris also created the Cvent Center of Excellence, an initiative focused on developing and sharing best practices for strategic meetings and events programs. In this role, she works closely with clients to align technology, process and data to support informed event decisions. Based in Frankfurt, Kris is an avid hiker and spends much of her time outside work exploring trails in Germany and across Europe.
Date
What’s driving venue decisions in 2026? Based on Cvent’s global sourcing report, learn how rising costs, attendee engagement priorities and AI adoption shape strategies. Discover what planners expect from venues and partners—and how to respond to deliver better value and outcomes.
Learning outcomes:
Benchmark your 2026 meeting volume and success metrics
Identify ways to use sourcing technology and AI effectively
Translate planner expectations into actionable sourcing strategies
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.5
* CSEP Approved